1. Introduction 

 Welcome to NEOstream, where we are committed to safeguarding the privacy of our clients. This privacy policy outlines how we collect, use, and protect the information provided by our clients during their interaction with our services.

  2. Information Collected

We collect various types of information from our clients, including personal and health-related data. This information is securely stored and managed through our service, powered by Cliniko. For more details on how Cliniko handles client information, please refer to their privacy policy for both Australian law and the United Kingdom’s GDPR law. 

  3. Use of Information

The information we collect is used exclusively to deliver our services. This includes facilitating virtual appointments, maintaining medical records, and ensuring the quality and safety of our services.

  4. Security Measures

We prioritise the security and confidentiality of the information entrusted to us by our clients. Our service, including Cliniko's services, employs industry-standard security measures to protect against unauthorised access, disclosure, alteration, and destruction of data. Our commitment to safeguarding your data is reflected in the following security measures:

4.1 Encryption: Data transmission within our service is encrypted, ensuring the confidentiality of information during appointments.

4.2 Access Controls: Restricted access ensures that only authorised personnel can access client information based on their specific roles.

4.3 Authentication: Multi-factor authentication adds an extra layer of security to prevent unauthorised access.

4.4 Data Backups: Regular backups are performed to safeguard against data loss, with secure storage and restoration capabilities.

4.5 Security Audits and Monitoring: Ongoing security audits and monitoring help identify and address potential vulnerabilities proactively.

4.6 Staff Training: Comprehensive training ensures that our team is well-versed in privacy and security practices.

4.7 Compliance with Industry Standards: Our security protocols align with industry standards and best practices to protect healthcare data.

We are committed to maintaining a secure environment for our services. For inquiries, contact help.neostream@gmail.com.

  5. Sharing of Information

Client information may be shared with healthcare professionals involved in the service when referring to another treating allied healthcare professional or requesting information from them to inform your treatment program and/or previous advice provided by them. Additionally, if third-party services beyond Cliniko are utilised, their role in data processing will be clearly communicated.

  6. Data Retention

Client information is retained for a period necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law. For specific details on data retention, please refer to Cliniko's data security policy.

  7. Client Rights

In accordance with privacy legislation, you are entitled to access any information that we hold about you. NEOstream may charge reasonable costs for the provision of this information and it may take time to prepare files for release. Our clients have the right to access, correct, or delete their personal information. For more information on exercising these rights, please refer to Cliniko's client rights section.

  8. Updates to the Privacy Policy

This privacy policy may be updated to reflect changes at NEOstream. Clients will be notified of any material changes, and we encourage regular review of this policy.

  9. Contact Information

For privacy-related inquiries or concerns, please contact us at help.neostream@gmail.com.

  10. Link to Cliniko's Privacy Policy

For a comprehensive understanding of how client information is handled, we encourage you to review Cliniko's privacy policy, referring to Australian privacy law and GDPR.

By using NEOstream, you agree to the terms outlined in this privacy policy. Thank you for trusting us with your healthcare needs.